Business Process Analysis – the billing process is engrained deep in the DNA of your business so we aim to understand the specific needs and requirements of your unique situation. You will gain valuable insight and advice on best practice and implementing world class processes to improve your cash collection procedures.
Business Case Development – By working with you we can understand your current situation, the associated costs, issues and impacts on your organization to formulate a compelling business case. Your then better informed to make a go/no-go decision on your investment, depending on the potential savings, break-even point, ROI and tangible business benefits that you identify.
Customer Surveys – understand how willing your customers are towards accepting electronic bills/invoices. You will then be able to set realist goals and objectives for customer adoption rates. This is your opportunity to involve your customers in the change process and include their requirements in your new billing process.
Project Management – we will work with you every step of the way to ensure that your electronic billing project is a success. From needs analysis, process design and system configuration to implementation and post delivery audit we will work with you to ensure your project delivers the results you expect, and more.
On-Demand Applications – Our fully outsourced electronic billing platforms minimize your upfront investment and effort to ensure a truly speedy implementation. Connection is made easy for you as we take the billing data from your existing systems through a secure connection to our applications in a 24 x 7 mission critical data centre. You will never have to worry about buying and managing computer hardware and software as we take care of it all for you.
Customer Recruitment – We help you market the new electronic billing services to your customers to increase the adoption rates and achieve the savings you expect. Working closely with your finance, sales and marketing departments we can help educate your customers as to the benefits of electronic billing/invoicing. Whether you wish us to manage integrated marketing campaigns for you or engage in simple data collection excercises we work with you to reach the customer adoption targets you have set in your business case.
Business Process Services – If you require additional services to help improve the effectiveness of your cash collection procedures we have a range of practical offerings you may wish to take advantage of. Services range from the resend of lost bills, confirming the delivery of bills to pro-active chasing and reminders to ensure prompt payment, we will have an offer that suits your requirements. In a transparent and effective manner we can become an integral part of your collections procedure as we contact customers in the name of "your company".